Chargebacks & Claims
If there are any issues with your order or you suspect a fraudulent charge, please contact us as soon as possible. We are a small business and do not take chargebacks and claims lightly as they greatly affect our business. If a claim is filed and you have not reached out to us FIRST to try and resolve the issue, we reserve the right to cancel any pending and future orders. We are known for our great customer service and always do our best to make it right if there is an issue. We cannot fix the problem if you never reach out and tell us about it. :)
You can reach us at firstname.lastname@example.org
Email is monitored daily and you can expect a response within 24-48 hours, though typically much sooner.
Shipping & Returns
We ship daily Monday through Friday.
Orders are processed and shipped within 1-3 days. Occasionally orders may take longer to ship due to product launches or a high volume of orders.
If you need an order shipped sooner, please email us before placing an order to make sure we can accommodate your deadline: email@example.com
Shipping Protection is now included for FREE on all orders over $100! If you would like insurance on orders under $100, please select USPS Priority or UPS Ground shipping at checkout.
In the event that your package is lost, stolen, or damaged, please contact us at firstname.lastname@example.org to file a claim.
Please note that packages have longer transit times during the holiday season and even outside of that season due to the COVID-19 pandemic. Insurance does not cover shipping delays. Only if the package is declared lost by the shipping carrier can we provide a refund. This is usually the case if the package has not seen movement in 15 days. If you need a date definite delivery, you must select USPS 2 day shipping at checkout or contact us in advance of placing your order. If your package shows delivered but you have not received it, or you have proof it was stolen, you must contact us within 24 hours.
SHIPPING TIMES (once shipped):
WITHIN THE US - All items will be shipped with USPS or UPS
Standard and Priority shipping = please allow 4-12 business days for your order to arrive
*Please note that there may be extended transit times currently due to Covid*
If you need your item sooner, please send us an email about express shipping options: email@example.comINTERNATIONAL ORDERS
1) Once the order is shipped, we have no control over how long it may take to arrive. You are assuming any risk of extended transit times regardless of the shipping option you choose
2) We will happily provide you a tracking number, but after your order is shipped, it is completely out of our hands.
Any customs/import duty or taxes are the buyer's responsibility and are not paid by the seller.
We will do our best to combine multiple orders wherever possible. Any excess shipping charges will be refunded once orders are shipped.
If you have any questions about shipping overages, please email us at firstname.lastname@example.org
We do not accept returns or exchanges. We do not offer refunds. If there is an issue with your order, please contact us and include photos if necessary. We will do our best to fix any problems if they may occur.
**No responsibility or refunds will be given for items that are lost in the mail, stolen or do not arrive by a specific date. Shipping times are an estimate only and no guarantee of arrival by a specific date is given**